Responsible Gaming at 77uk

At 77uk, responsible gaming is not a box-ticking exercise — it is a genuine operational priority that shapes how we build and run our platform for players across Bangladesh. We believe that casino games and sports betting are forms of adult entertainment that can be enjoyed safely and responsibly by the vast majority of players when the right safeguards are in place.

Our responsible gaming framework is built around four core principles: prevention (stopping problem gambling before it starts), protection (shielding vulnerable individuals from harm), transparency (being honest about the risks associated with gambling), and support (providing direct pathways to help for anyone who needs it).

These principles inform every feature we build, every promotion we run, and every interaction our support team has with players. Responsible gaming at 77uk is not a separate department — it is embedded into the platform itself.

77uk strictly prohibits anyone under the age of 18 from registering an account, depositing funds, or placing bets on our platform. This is a non-negotiable requirement that applies to every player in Bangladesh and every market we serve.

To enforce this requirement, 77uk operates a mandatory Know Your Customer (KYC) verification process. Before a player can make their first withdrawal, they are required to submit:

• A valid government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address issued within the last three months
• A selfie or video verification in some cases to confirm the identity document belongs to the account holder

Any account where the player is found to be under 18 years of age will be immediately closed, all funds returned (minus any winnings generated), and the player permanently prohibited from re-registering. 77uk also reserves the right to conduct age and identity verification checks at any point during a player's account lifetime — not only at withdrawal stage.

Parents and guardians: If you share a device with a minor, we strongly recommend enabling parental controls on your browser or device to prevent access to gambling websites. Do not save your 77uk login credentials in a browser that a child can access. If you suspect a minor has accessed your account, contact our support team immediately.

One of the most effective responsible gaming tools available on the 77uk platform is the ability to set hard deposit limits on your account. These limits let you decide in advance exactly how much money you are willing to deposit over a given time period, helping you stay within a budget you are comfortable with.

77uk offers three deposit limit timeframes:

• Daily deposit limit: The maximum you can deposit within any 24-hour rolling period
• Weekly deposit limit: The maximum you can deposit within any 7-day rolling period
• Monthly deposit limit: The maximum you can deposit within any 30-day rolling period

You may set any or all of these limits simultaneously. For example, you might set a daily limit of ৳2,000, a weekly limit of ৳10,000, and a monthly limit of ৳30,000.

To set or modify your deposit limits, log in to your 77uk account and navigate to Account Settings. Alternatively, contact our support team at [email protected] and a team member will apply the limit on your behalf.

A time-out is a short-term break from the 77uk platform. It is designed for players who want to step away from gambling temporarily — perhaps after a losing session, during a stressful period, or simply because they feel they have been playing more than they intended.

During a time-out period:

• You cannot log in to your 77uk account or access any games
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method
• All promotional emails and SMS messages from 77uk are paused
• Your account data and balance are preserved — nothing is lost during the time-out

Available time-out durations at 77uk are: 24 hours, 48 hours, 7 days, 14 days, and 30 days. Once a time-out is activated, it cannot be cancelled early — it runs its full duration. After the period expires, your account automatically becomes accessible again unless you choose to extend or convert the time-out into a self-exclusion.

Time-outs can be activated instantly by contacting our support team. You do not need to provide a reason. Our team will apply the time-out to your account within minutes of your request.

Self-exclusion is a more permanent step than a time-out. It is intended for players who recognise that gambling has become a problem and want to close their 77uk account for an extended period. 77uk supports self-exclusion fully and without hesitation — if you need to self-exclude, we will act on your request immediately.

Self-exclusion options available at 77uk:

• 6-month exclusion: Your account is closed and cannot be reopened for a minimum of six months
• 1-year exclusion: Account closed for a minimum of twelve months
• 5-year exclusion: Account closed for a minimum of five years
• Permanent exclusion: Account permanently closed with no option to reopen at any future date

When self-exclusion is applied:

• Your account is immediately suspended and you cannot log in
• All pending bonus offers and promotional credits are forfeited
• Any remaining balance in your account will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay)
• You will be removed from all 77uk marketing lists for the duration of the exclusion
• If you attempt to open a new account during the exclusion period, it will be closed upon detection and any deposits returned

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". State the exclusion duration you want. Our team will action your request within 24 hours and confirm by email once it is applied.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not require you to gamble every day or to have lost a very large sum of money. Problem gambling is best understood as gambling that is causing harm — financial, emotional, or social — regardless of the frequency or amount involved.

The following signs may indicate that gambling is becoming a problem. Read through this list honestly and consider whether any of these experiences apply to you:

Preventing minors from accessing gambling services is one of the most important responsibilities 77uk takes on as an online platform. We invest in technical and procedural controls to ensure that our platform is accessible only to adults aged 18 and above.

Our age protection measures include:

• Date-of-birth collection at registration: Players must enter their date of birth during sign-up, and accounts showing a date of birth indicating the player is under 18 are automatically rejected.
• KYC document verification: All players are required to pass identity verification before withdrawing. Age is independently confirmed against submitted documentation.
• Ongoing monitoring: Our team monitors accounts for indicators that a minor may be using the platform, including unusual play patterns and inconsistencies in submitted information.
• Parental guidance: If you are a parent or guardian, we recommend using parental control software such as browser-level filtering tools to restrict access to gambling websites on shared devices.

If you have reason to believe that a person under 18 has accessed the 77uk platform — including via your account — please contact our support team at [email protected] immediately. We will investigate and take appropriate action, including closing the account if necessary.

If you feel that gambling is affecting your wellbeing, your finances, or your relationships, help is available. You do not have to reach a crisis point before asking for it. Reaching out early is the most effective thing you can do.

Contact the 77uk Responsible Gaming Team:

• Email: [email protected] — write "Responsible Gaming" in your subject line
• Our support team is available 24 hours a day, seven days a week, including all Bangladesh public holidays
• We can apply deposit limits, time-outs, or self-exclusion to your account immediately upon request
• All responsible gaming requests are handled confidentially — your account information is never shared with third parties in relation to a support request

What to expect when you contact us:

• A non-judgmental, compassionate response from a trained support team member
• Immediate action on any limit, time-out, or exclusion request
• Guidance on additional external resources if you want to speak to a specialist counsellor
• A follow-up check-in if you request one

For players in Bangladesh who wish to speak to an independent counsellor or financial advisor about problem gambling, we encourage you to seek support through mental health and financial advice services available in Dhaka, Chittagong, Sylhet, and other major cities. Local community health centres and NGOs operating across Bangladesh can provide confidential guidance. Our support team can help point you in the right direction if needed.

For family members and friends: If you are concerned about a loved one's gambling behaviour, you can contact our support team on their behalf. We cannot discuss another player's account details with you, but we can provide guidance on how to approach the conversation and what resources are available to help families affected by problem gambling.